Buy Art

Buy Art and Antiques on Masterpiece Online - FAQ

What is Masterpiece Online?

Masterpiece Online is the largest collection of curated art and antiques available for purchase. It is a web marketplace that displays the art and antique collections of hundreds of art galleries and thousands of artists from around the world. In total there are millions of pieces representing billions of dollars of value. Visitors to Masterpiece Online will be able to browse, share, buy and even bid on items included in our eBay style auction. 

Is Masterpiece Online New?

No... and Yes! Masterpiece Online is a completely new version of a marketplace site that has been supporting customers of Masterpiece Manager for over 15 years. 

What Do You Mean by Curated Collection?

All of the art represented on Masterpiece Online is published by users of Masterpiece Manager art business software. These are art businesses, mostly retail art galleries that pay a monthly subscription to conduct their day to day art business. All of the art you see in Masterpiece Online is represented by a commercial art business. 

Can I Buy the Art or Antiques I Find Here?

Yes. The galleries and artists publishing inventory to Masterpiece Online can choose to make their inventory available for purchase. All items available for purchase will display an "Add to Cart" button. Notification of your purchases will be sent directly to the galleries representing the items. The galleries and artists you purchase from will be responsible for arranging the delivery of new purchases to you. 

Why Can't I Buy some of the Items I See?

The galleries and artists publishing to Masterpiece Online are in complete control of exactly what they display and make available to sell or auction. If the eCommerce (Add to Cart) feature is disabled for an item the gallery or artist would prefer you contact them to make payment and delivery arrangements with them. Next to every item you will find and "Inquiry" button. This will open a form that will allow you to send a direct email message to the aritst or gallery representing the item. 

When I Purchase, Who am I Buying From?

You will be buying directly from the gallery or artist business representing the items. Masterpiece Online is a software and web site tool. It does not represent or own any inventory displayed in the web site. When you complete a purchase, you will receive an email confirmation of all your purchases. The business representing the items will receive your transaction notification. They will be responsible for completing the payment processing and shipping the tiem(s) to you. If there are any questions or issues with your purchase, the business will contact you directly to resolve. 

I Received an Email Notice Following My Purchase, but My Credit Card was not Charged. What's Up?

Through the years, working with art galleries we've learned that sometimes there are questions about framing options, taxes, packing or shipping that need to be answered before a final price can be determined. As a result we do not process the payment immediately. If the gallery or artist needs to contact you to discuss anything, they will do so. If not, they will process your payment and ship your item out to you. They will also send you a receipt to confirm when this is completed. 

Does Masterpiece Online Charge Extra for my Purchases?

No. The price published for every item is the price set by the gallery or artist representing the piece. Masterpiece Online does not charge any extra fees, taxes or shipping charges. The gallery or artist representing the items may add taxes or shipping charges at their discretion.